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CM/ECF Frequently Asked Questions

General Questions

1. Can the general public access CM/ECF to electronically file documents?
No.  Only registered attorneys, trustees and limited filers are authorized to file in CM/ECF. 

2. Can the general public view CM/ECF cases and the documents in those cases?
Access to view cases and documents in CM/ECF is available to anyone with a PACER login and password.  There are also computers available at the Court for those who do not have a PACER account. Register at

3. How are fees paid?
CM/ECF allows filers to directly pay filings fees through CM/ECF using the U.S. Treasury Internet credit card service, Pay.Gov.  Additional information is available on the Court’s website.

4. Can an attorney add new attorneys from their offices to the database?
Only authorized court staff may add attorneys to the database as system users.

5. What is a Notice of Electronic Filing?
When a document is filed in CM/ECF, a Notice of Electronic Filing (NEF) is automatically generated and e-mailed to the registered parties in the case.  The NEF includes the text of the docket entry, the unique electronic document stamp, a list of the case participants receiving e-mail notification of the filing, and a hyperlink to the document(s) filed.

6. How many times may I access a PDF document through the Notice of Electronic Filing (NEF)?
You may access the document the first time for free by clicking on the hyperlink.  Once you’ve had a “Free Look,” you may access the document again, however PACER fees will apply.  The “Free Look” is available for 15 days from the date of the NEF.  The link will become disabled after 15 days.  Users are encouraged to save the PDF document onto their firm’s network drive or to the local hard drive for subsequent access.

Registration and Training

7. Must all users participate in online training?
Training is required for all trustees, attorneys, and limited filers unless they have already received training, Login ID and Password in another bankruptcy court district.

8. How do attorneys register for CM/ECF?
Attorneys, trustees, and limited filers must register online and either provide proof of proficiency in CM/ECF or complete an online training course demonstrating proficiency in CM/ECF. 

To register, go to the Court's homepage and click CM/ECF Training and Registration or click here.

9. Can my support staff (paralegal/assistant) use my login to file my documents electronically?
Although, the attorney’s authorized staff may be allowed to use the assigned Login ID and Password, attorneys may now set up their support staff as filing agents in CM/ECF.  This will allow the cancellation of the password of a user who is no longer employed by the attorney.

10. What should I do when my support staff (paralegal/assistant) entrusted with my CM/ECF login information leaves the firm or my employment?
Attorneys should immediately: 1. reset your PACER password, 2. reset your email password associated to your CM/ECF account, and 3. verify that the departing staff’s email address is no longer associated to your login.

11. Can my support staff participate on on-line training? 
Yes, attorneys and trustees’ are urged to encourage their staff to review the on-line Electronic Learning Modules.  However, staff is not required to submit quiz results to the court for review.

12. Can the Bankruptcy Court issue logins and passwords be used to submit electronic documents to the District Court or other Bankruptcy Courts?
No.  Each Court will issue a unique Login ID and Password to be used for the sole purpose of filing in that particulate Court.

13. Are there separate logins and passwords for PACER and CM/ECF?
No.  A PACER Login ID and password is required for querying cases and is provided by the PACER service center.  However, in order to file documents electronically for the United States Bankruptcy Court for the Central District of California, attorneys (and limited access filers) must register online and either provide proof of proficiency in ECF or complete an online training course.

14. I represent a plaintiff on an Adversary proceeding, how do I opt out of receiving email notification on the lead Bankruptcy case?
A new registrant may select to opt out of receiving electronic notification on the lead Bankruptcy case during the registration process for a CM/ECF login.  Current CM/ECF users may contact the ECF Help Desk at to request an update to their profile. [NOTE: This election will stop all of the attorney’s e-mail notices from the bankruptcy case, as long as the attorney has no involvement in the main case. This is a global decision and applies to all adversary proceedings where the attorney is involved.  In other words, this option cannot be on a case-by-case basis ].

15. How can I update the email address associated to my CM/ECF login?
CM/ECF users must update their primary and/or secondary email address(es) in PACER under manage my account.

Technical Questions

16. What are the hardware/software requirements?
For information regarding hardware and software requirements, go to, click on Hardware and Software or click here.

17. I am having issue with BK lodged order upload and AP lodged order upload. What do I do?

To successfully lodge an order for Bankruptcy, Adversary, or Miscellaneous cases, a site exception/permission should be added to your browser's pop-up blocker settings. You can refer to the instructions below to add the site exception/permission:

Google Chrome Toolbar

  1. Click the Customize and control Google Chrome menu (three vertical dots in the upper right corner)
  2. Select Settings
  3. Select Privacy and Security
  4. Select Site Settings
  5. Under Content select Pop-ups and redirects
  6. Under Allowed to send Pop-ups and use redirects, add the following sites:
  7. Click Save

Mozilla Firefox Toolbar

  1. Click the Firefox menu (three horizontal bars in the upper right corner)
  2. Select Settings
  3. Select Privacy and Security
  4. Under Permissions click the Exceptions box next to the Block Pop-up Windows
  5. Add the following sites:
  6. Click on Save Changes

Microsoft Edge

  1. Select the (three vertical dots in the upper right corner)
  2. Select Settings
  3. Select Cookies and Site Permissions
  4. Under All Permissions select Pop-ups and Redirects
  5. Under Allow add each of the following sites:

18. Why am I having problems with my CM/ECF login and password?
Confirm the following:
- Are you in the correct website?  CM/ECF Live is

19. I don’t like the login and password assigned by the court.  Can I pick my own?
You may change your password; however, for tracking purposes, the ability to change your login has been disabled.  To do so: Go to the CM/ECF login screen then click on the link to request a new password.

20. I am having trouble logging in.  After I enter my login and password and then click on Login, a message appears stating I did not Logout the last time I used CM/ECF.
Some common causes of the problem are:
- You may have closed your Internet browser without properly logging out of the CM/ECF system during your last session.  Frequently, the Internet browser memory retains the login information at that site, and continues to assume you have a session open.  This can often be corrected by clearing your browser’s cache. 

21. How do I clear the Cache?
Refer to the CM/ECF e-Filing Manual > Getting Started > Clearing Cache Settings for instructions to clear the Cache.

22. I cannot view a PDF document when using the link in my summary e-mail or when using my PACER account.  What is the problem?
Try updating to the latest version of Adobe Reader.  Also try downloading Critical Updates for Adobe.

23. Can I have my e-mails sent to more than one email address in my office?
Yes.  When you register, you may indicate additional e-mail addresses to be added to your account.  Thereafter, you have the ability to maintain your own email account(s) (refer to FAQ #15).

24. How do I know who will receive electronic notice of my document, and who should be served by regular mail?
The information can be verified, while in CM/ECF, through the following steps:
- Click Utilities > Mailings > Mailing Info for a Case > Enter the case number
- The information displays

25. Will there be a notification when CM/ECF is down for maintenance?
Yes.  Registered users will receive e-mail notification of scheduled system maintenance.

26. The system is slow to respond, how do I know if it’s my internet connection or the court’s connection?
You can check the system status of many items on the home page of the court’s website under System Status.

27. How will signatures on documents be handled for documents filed electronically?
For information regarding signatures on electronically filed documents, please refer to Central Guide 9011-1 Signatures.

28. Can CM/ECF accommodate recorded audio files as part of the case record?
Not at this time.

Procedural Questions

29. How can I make sure I do not attach the wrong PDF file when I am filing a document?
When you click on Browse to locate your file during the docketing process, highlight the filename, right-click and select “open” from the drop-down menu to open the PDF file.  View the document and verify it is the correct PDF before you attach it to the docket event.  NOTE: It is imperative that each PDF file is opened and viewed prior to attachment.

30. How do I know when a document is deemed filed?
The date and time of filing is displayed on the Notice of Electronic Filing (NEF), and is on the header of each page of the PDF.

31. Where do I locate the Notice of Bankruptcy Case Filing?
The Notice of Bankruptcy Case filing is located under Query of the CM/ECF menu bar.

32. What happens if a document is filed in error?
Email the ECF Help Desk at immediately after you discover an error has occurred.  Incorrect entries or PDFs will not be deleted.  Errors may be edited by court personnel only.  A corrective entry by the Court may be required.  An e-mail is generated whenever a corrective entry is made.

33. What should an attorney do if the document they are filing is not listed in the pick list?
First search for the proper event code, by selecting Search from the CM/ECF menu and entering the proper keyword.  A list of event codes is displayed as a hyperlink under the various menus.  If the event code is not in the pick list, choose the event most closely describing the intent of the pleading.  Use the generic docket code only if you are unable to find a close match.

NOTE: Avoid using generic codes whenever possible.   Suggestions regarding docket events should be directed to ECF Help Desk at  The Court will review these suggestions to determine the necessity of creating new events.

34. When a user files a pleading with the court, does the system automatically serve the other parties or does the user have to serve them? 
When a document is filed in CM/ECF, a Notice of Electronic Filing (NEF) is automatically generated and e-mailed to the registered parties in the case.  The NEF includes the text of the docket entry, the unique electronic document stamp, a list of the case participants receiving e-mail notification of the filing, and a hyperlink to the document(s) filed.  If a party requiring service is not a registered user, that party will not receive the NEF, but will need service by regular mail.

35. What should I do if I accidently file a motion in the wrong case and the motion requires a fee?  Will I be charged a second fee when it is filed in the correct case?
Yes, you will be charged the second fee when the motion is filed in the correct case.  The motion filed in the incorrect case can be withdrawn by filing a Voluntary Dismissal of Motion.

36. If I submit a creditor matrix in PDF format with the voluntary petition, is that sufficient?
No.  In addition to submitting the creditors’ matrix as the last document to the petition PDF, the creditor matrix should also be uploaded into the database in text (.txt) format. Instructions on how to create a (.txt) file.

37. Should I file the Statement of Social Security form with the electronic petition?
The Statement About Your Social Security Numbers, Form 121, must be filed separately from the petition using private event code(s):  Statement About Your Social Security Numbers, (Official Form 121);  or Statement About Your Social Security Numbers (Official Form 121) (Amended Statement). This statement must contain original (holographic) signatures.