The Operations Specialist plays a key role in supporting the Court’s operational functions in a collaborative, team-based environment. This position assists in coordinating and performing work across Case Initiation, Courtroom Services, and Operations Support, and serves as a technical and procedural resource for Operations staff throughout the District. Representative duties include responding to inquiries via the CM/ECF Help Desk, CIAO! Help Desk, Call Center, email, phone, and online chat; assisting with resolving complex issues and communicating solutions effectively; providing procedural guidance to internal and external users, including attorneys and Court-related agencies; leading and participating in testing for CM/ECF, CIAO!, Pay.gov, AJTA, NextGen CM/ECF, and other systems; running and processing automated programs, including auto discharge, auto closing, and other system reports; researching and testing features in NextGen CM/ECF and assisting with implementing recommended solutions; processing and maintaining case information from opening to final disposition, ensuring compliance with internal controls and procedural rules; reviewing filed documents to determine conformity and taking appropriate action; ensuring that all orders and automated entries are appropriately and accurately docketed; creating and maintaining procedural manuals for departmental use; developing and delivering training and presentations for judges, chambers, Clerk’s Office staff, attorneys, and external agencies; providing ongoing training and mentorship to staff on procedures, systems and best practices; serving as a subject matter expert and providing technical and functional direction to other Operations staff; coordinating workflow, monitoring progress, and ensuring deadlines and quality standards are met; evaluating and recommending improvements to case processing and operational activities; supporting and coordinating in-person and Zoom hearings, meetings, and webinars as needed; and other duties as assigned. The Operations Specialist reports directly to the Director of Human Resources and Court Services.